Frequently Asked Questions

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ATG e-Power has earned several certifications as a commitment to industry best standards.


We might have already read your mind. Use the search to find what you are looking for.


  • What size should I buy?
  • Can I cancel my order?

    The platform will process according to the actual order situation.

  • What if I want to speak to someone?
  • How do you check your package

  • We use all major carriers, and local course partners. You'll be asked to select a delivery method during checkout.
  • What is the shipping policy?
  • What shipping providers do you use?
  • Eff! My package was lost, stolen, or damaged!

  • How do I return an item?
  • What's the return policy?
  • I am expecting a refund. How long does this take?

  • How do you choose what materials to use?
  • Where are your products made?
  • What are you doing to be more sustainable?
  • Get in Touch

    Have questions about your order, or a general enquiry?