Frequently Asked Questions
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ATG e-Power has earned several certifications as a commitment to industry best standards.
How can we help?
Ordering
Shipping
Returns & Exchanges
Sustainability
FAQ
We might have already read your mind. Use the search to find what you are looking for.
ORDERING
What size should I buy?
Can I cancel my order?
The platform will process according to the actual order situation.
What if I want to speak to someone?
How do you check your package
SHIPPING
We use all major carriers, and local course partners. You'll be asked to select a delivery method during checkout.
What is the shipping policy?
What shipping providers do you use?
Eff! My package was lost, stolen, or damaged!
RETURNS & EXCHANGES
How do I return an item?
What's the return policy?
I am expecting a refund. How long does this take?
SUSTAINABILITY
How do you choose what materials to use?
Where are your products made?
What are you doing to be more sustainable?
Get in Touch
Have questions about your order, or a general enquiry?