Eff! My package was lost, stolen, or damaged!

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What shipping providers do you use?

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We use all major carriers, and local course partners. You’ll be asked to select a delivery method during checkout.

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Can I cancel my order?

The platform will process according to the actual order situation.

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What if I want to speak to someone?

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I notice the charging rate seems to slow after I’ve reached about 80%.

Your EV always controls the speed of charging. Most EVs slow the charge rate as the battery approaches a full charge to protect the battery. The point at which your EV will begin to slow the charge rate depends on the specific EV. Above 80%, it may be a better use of time to use […]

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What are some of our best tips for charging?

If you cannot activate a charge with your card or the app, try disconnecting and reconnecting the connector. Stop your charge when your battery is 80% full. Try to avoid letting your battery get too close to empty. Preserve range by using your EV’s regenerative braking.

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